All orders* including Next Day & Express Delivery are dispatched within 48 hours. Orders are not posted on weekends or Bank Holidays. Order are dispatched from the UK.

*Orders placed from our Charm Bar will be dispatched within 10 working days.

If you need your order by a certain date, please send a DM on Instagram @gldn.luxe for the fastest reply or email gldnluxe@gmail.com

Full shipping policy can be found HERE

To start your return please email gldnluxe@gmail.com

We hope that you love your Golden Luxe Jewellery, however if this is not the case, we will refund any item you are unhappy with if returned to us in its original, unaltered condition within 14 days from when you received it.

Kindly note, due to hygiene reasons we are unable to accept returns for pierced jewellery/ earrings.

180 Day Colour & 60 Day Breakage Warranty

You get 180 days warranty on stainless steel jewellery if the colour tarnishes and 60 days for stainless steel, sterling silver and brass jewellery for any breakages, loss of stones or quality issues.

You'll be refunded in full or we can send you a replacement. 

We want you to feel confident and love shopping with us before you even receive your beautiful jewellery.

Care Tips

- Your jewellery should be the last thing you put on when getting ready and the first thing you take off at the end of your day. Avoid sleeping in your jewellery
- Avoid wearing your jewellery in the shower, pool, sauna, steam room or jacuzzi as exposure to chemicals may tarnish or cause wear to your item
- Store jewellery separately to avoid scratching
- Wipe away dirt with a jewellery cloth. Dirt and oil buildup will temporarily darken your jewellery
- Our jewellery is delivered in either our jewellery pouches or jewellery boxes, these are the best place to store your pieces when they're not being worn
- Avoid storing your jewellery in the bathroom
- Exposure to certain chemicals may compromise the integrity of your jewellery. Allow perfumes, lotions and hair care products to absorb before wearing your jewellery
- Cleaning your jewellery regularly will maintain their longevity. To clean, buff gently with a jewellery cloth or dry cloth rather than cotton or microfibre cloth

Materials

All styles are hypoallergenic, nickel, lead free and won't turn your skin green!

You can check what material has been used in the product description.

Stainless Steel

Most of our jewellery is made using a base metal of Stainless Steel. Stainless Steel is resilient to water so it will not tarnish or rust. Stainless steel jewellery is water resistant, however, over time the plating can begin to go dull and lose it's colour, if you follow our jewellery care tips, your jewellery can last you YEARS.

Sterling Silver 

A lot of our Huggie Hoop Earrings and Ear Cuffs are Sterling Silver, gold plated. Gold plated jewellery can last around two years before the gold plating begins to tarnish and wear down. However, if you follow our jewellery care tips, the length of time can be much longer.

Brass

Some of our charms from our Charm Bar have a brass base metal, if you follow our jewellery care tips, these pieces can last you a long time.

The current dispatch time for Charm Jewellery is ten working days. Please email or contact on Instagram if you need your order sent sooner. gldnluxe@gmail.com / @gldn.luxe