Shipping Policy

UNITED KINGDOM:

FREE standard shipping on order over £50!!

Orders are sent using Evri or Royal Mail.

All orders, including Next Day & Express are dispatched within 48 business hours. 

Please note, orders may not be posted on weekends or bank holidays.

~ Standard | £2.99 | Delivered in 2-5 days once dispatched

~ Express | £4.29 | Delivered in 1-2 days once dispatched

~ Next Day (Mon - Fri) | £9.99 | Delivered next business day once dispatched

Sadly we can no longer ship to Northern Ireland.

 

UNITED STATES + CANADA + AUSTRALIA:

Tracked delivery: £10.00. Estimated delivery between 5-9 business days (excludes weekends and bank holidays). Tracking number will be provided in dispatch email. Due to customs and courier handover delays, the timeframe may be extended during busier periods.

Delivery times are estimates only and can take longer due to customs and courier delays during busy periods. Once the order has been placed, shipping method cannot be changed. Please ensure you provide the correct address, post that is returned to us due to incorrect address will only be resent once the appropriate shipping fee has been paid by the customer.

Taxes and Duties

All international packages may be subject to local taxes, customs, duties, and fees levied by the destination country and are not included in the cost of the order. All customs charges are payable by the customer and will not be covered by Golden Luxe Jewellery. Custom departments will hold all international parcels for routine checks and/or for payable tax, this can cause delays in your parcel arriving on time. In this event, your customs department will contact you for relevant payment. For more accurate information, we suggest contacting your local customs office. If your parcel is being returned to us because recipient refused to pay customs tax and duties, we do not offer refunds on shipping cost and will only refund the cost of the jewellery once the order has been safely returned to our office.

Terms and Conditions:

We cannot be held responsible for incorrect address or recipient name supplied by customer, if your parcel remains undelivered due to supplying the wrong delivery address, the courier may return the parcel to Golden Luxe Jewellery. It is the customers responsibility to provide their correct and full address. Once a parcel has been dispatched, we cannot change the address or intervene with the parcel in any way.